Shipping and Return
SHIPPING
YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER.
PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. THIS MAY TAKE LONGER DURING SPECIAL RELEASES OR MAJOR HOLIDAYS. PLEASE NOTE, IMPERFECTION DOES NOT SHIP ON WEEKENDS.
IMPERFECTION IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. ALL ORDERS WITH A P.O. BOX, APO, OR FPO ADDRESS WILL BE CANCELLED.
IMPERFECTION WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK OR BACKORDERED, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM.
IMPERFECTION IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.
INTERNATIONAL ORDERS
IMPERFECTION SHIPS INTERNATIONALLY. PLEASE EMAIL US IF YOU’RE UNSURE ABOUT YOUR COUNTRY.
ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST AT CHECKOUT. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS, DUTIES, TAXES, AND FEES UPON DELIVERY.
SOME OF THE COUNTRIES WE HAVE SALE PARTNER, REPRESENTS, THEREFORE WE MAY DIRECT YOUR ORDER TO OUR LOCAL COUNTRIES' PARTNER (IF WE HAVE ANY)AT YOUR DELIVER ADDRESS) WHICH MEANS YOUR ORDERS' SENDER DETAILS MAY SHOWS YOUR LOCAL ADDRESS.
UNFORTUNATELY, WE ARE UNABLE TO CALCULATE THESE CHARGES BEFORE YOUR ORDER IS PLACED. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS.
RETURNS AND EXCHANGES – UNITED KINGDOM
TO INITIATE A RETURN, PLEASE EMAIL info@imperfectionstudio.com TO REQUEST A RETURN AUTHORISATION.
IMPERFECTION ALLOWS RETURNS AND EXCHANGES WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.
EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOUR OF THE ORIGINAL STYLE ORDERED. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEMS FOR A REFUND AND PLACE A NEW ORDER FOR THE STYLE YOU WOULD LIKE. EXCHANGE SHIPPING WILL BE PAID BY IMPERFECTION. ONLY ONE EXCHANGE SHIPMENT PER ORDER WILL BE COVERED BY IMPERFECTION.
A FULL REFUND WILL BE ISSUED WITHIN 5-7 WORKING DAYS UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO POST TO YOUR ACCOUNT.
IF IMPERFECTION DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT info@imperfectionstudio.com
RETURNS AND EXCHANGES - INTERNATIONAL
TO INITIATE A RETURN, PLEASE EMAIL info@imperfectionstudio.com TO REQUEST A RETURN AUTHORISATION.
IMPERFECTION ALLOWS RETURNS AND EXCHANGES WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.
A FULL REFUND, LESS THE ORIGINAL SHIPPING COST, WILL BE ISSUED WITHIN 5-7 WORKING DAYS UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO POST TO YOUR ACCOUNT.
IF IMPERFECTION DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT info@imperfectionstudio.com
